Privacy Policy

Convexa values transparency, privacy, and responsible data handling.

This Privacy Policy explains how information is collected, processed, stored, and protected when using the Convexa platform, website, integrations, AI-powered features, and related services.

By accessing or using Convexa, you acknowledge and agree to the practices described in this Privacy Policy.

Depending on how the platform is used, different parties may have different responsibilities regarding data processing.

In most cases:

• the customer or workspace owner acts as the party determining how end-user data is collected and used,
• Convexa provides the platform and operational infrastructure used to process that information,
• and certain connected providers may process data as part of their services and integrations.

Convexa may rely on trusted third-party providers to deliver messaging, AI, hosting, analytics, authentication, payment processing, and infrastructure-related functionalities.

Depending on platform usage and enabled integrations, Convexa may process information such as:

• account and workspace information,
• user profile details,
• conversation and messaging content,
• AI interactions and workflow activity,
• uploaded files and attachments,
• operational logs and automation events,
• billing and subscription information,
• device and browser metadata,
• and platform usage analytics.

Some information may be processed automatically as part of platform operations, security, system reliability, or service optimization.

Convexa may provide AI-assisted functionalities powered by third-party AI providers.

These features may process prompts, conversations, workflow instructions, classifications, or other operational inputs necessary to generate AI-assisted responses and automations.

AI-generated outputs may not always be accurate, complete, or suitable for all situations, and users are responsible for reviewing and supervising how these systems are configured and used.

Convexa does not use customer conversation data to train public AI models unless explicitly stated otherwise for a specific feature or service.

Convexa integrates with external providers and infrastructure services that may process data as part of their functionality.

These providers may include:

• messaging and communication platforms,
• AI and automation providers,
• cloud hosting and infrastructure services,
• authentication systems,
• analytics tools,
• and payment processors.

Data handling by those providers is governed by their own policies, operational standards, and legal frameworks.

Convexa uses commercially reasonable technical and organizational safeguards intended to help protect platform data, systems, and operational integrity.

Security measures may include:

• encrypted communications,
• restricted internal access,
• authentication controls,
• infrastructure monitoring,
• and operational security practices.

While reasonable safeguards are implemented, no internet-based platform or system can guarantee absolute security.

Information may be retained for as long as necessary to:

• provide platform functionality,
• maintain operational integrity,
• comply with legal obligations,
• resolve disputes,
• enforce agreements,
• or support legitimate business operations.

Retention periods may vary depending on workspace configuration, integrations, operational requirements, or legal obligations.

Following account termination or deletion requests, certain information may remain temporarily stored in backups, logs, or infrastructure systems for operational, legal, or security purposes before permanent deletion occurs.

Depending on applicable laws and jurisdiction, users may have rights related to:

• access,
• correction,
• deletion,
• portability,
• restriction,
• or objection to certain data processing activities.

Requests related to personal data may be submitted through the appropriate support or contact channels.

In many cases, workspace owners or customers using Convexa remain responsible for managing end-user data requests within their own workflows and systems.

Convexa may use cookies, session technologies, local storage, and similar mechanisms to:

• maintain secure sessions,
• improve platform functionality,
• remember preferences,
• analyze platform performance,
• and support operational reliability.

Additional information regarding cookies or tracking technologies may be provided through platform notices or browser-level controls.

Convexa may update this Privacy Policy periodically to reflect operational, technical, legal, or platform-related changes.

When significant updates occur, the “Last updated” date at the top of this page will be revised accordingly.

Continued use of the platform after updates become effective constitutes acceptance of the revised Privacy Policy.

If you have questions regarding this Privacy Policy or privacy-related requests, you may contact Convexa at:

support@convexa.chat